Terms and Conditions Etching House.
The buyer proceeding with a purchase, or payment plan for goods from Etching House the buyer therefore accepts the Etching House terms and conditions as outlined in this Etching House website. Note: these terms and conditions may vary or be updated from time to time without notice. It is recommended the buyer to check the terms and conditions prior to proceeding with a purchase or payment plan. It is recommended the buyer take a screen shot of terms at the time of purchase. Please note, in quotes provided or invoicing communication from Etching House to the buyer there is the following notice shown below the actual payment amount and details with links to the relative page details for Terms and Conditions, and Art Care Info, example –

*By proceeding with your purchase, you are agreeing with and accepting the Etching House terms and conditions, & art info care shown on this website.

TERMS https://etchinghouse.com.au/terms/   ART CARE INFO https://etchinghouse.com.au/care-information/

Choosing items-change of mind policy Please Choose items carefully, Etching House dose not operate a change of mind policy.

Payment Methods, Etching House accepts Direct Bank Deposit as payment. Bank transfer clearance times may vary subject to the relative bank or institution or method used, these may effect estimated delivery times. International orders, all International Bank Transfers go through an Australian Banking Clearance House, clearance times may vary from time to time in cases this could cause delays in funds reaching Etching House in a timely manner or may even effect anticipated delivery times of the goods purchased. Note: International payment bank transfers should be made in Australian dollars in order to comply with Australian Banking Clearance House requirements. Usually a bank transferring funds to Australia converts on the actual day of transferring the senders currency to suit the receivers destination country currency. Etching House is not responsible for any delays or issues arising from any bank transfer process.

Shipping Delivery 1) Etching House ships goods when cleared funds – payment has been received in full. Etching House ships domestically, internationally, tracked, or registered shipping, or signature required, and where appropriate insured. Etching House may use a) Specialized Art Courier for a door to door service b) Australia Post c) Pack and Send d) International deliveries with DHL International services.

Shipping may also be arranged when any related items – example, framing, printing, artist signing have been completed. It is the responsibility of the customer buyer to provide full accurate written delivery and contact information, this information will be used as a delivery label. Should the authorized recipient not be available at the time of delivery the goods may be left at the local post office for collection, formal ID will be required. In the case of dedicated courier delivery usually an actual delivery time will be prearranged between the courier service and buyer directly, any re delivery cost applicable may be at the expense of the buyer. Etching House relies in good faith on delivery information/times provided by any nominated services, such information may vary or change without notice, Note – delayed delivery issues does not constitute the right for cancelling an order or requesting a refund nor is Etching House responsible for any delays in delivery.

Shipping International Delivery 3) any applicable customs clearance cost, import duty, taxes, import matters, legal compliance, local costs, cultural matters, in the destination country are wholly the responsibility of the buyer. Etching House suggests the buyer investigates all matters fully prior to proceeding with a purchase.

Damaged or Lost items for orders placed, should items be lost or damaged prior to or during delivery Etching House will if possible replace the item, or may offer the buyer the choice of an acceptable alternative item to a similar value, or offer a full refund.

What is the Payment Plan, Lay Buy means the Etching House Payment Plan, Terms and Conditions are as follows….
The buyer should choose items carefully, Etching House does not operate a change of mind policy.
The payment plan is a simple plain English agreement between the Buyer and Etching House. Etching House offers its own payment plan and terms and conditions that may also commonly be referred to in name only as Lay Buy or Lay By, but operates purely under Etching House terms and conditions. The Etching House Payment Plan is simply a service designed to assist buyers to acquire art that suits their budget or cash flow. There are no fees or hidden charges.
Once the buyer pays a 20% the buyer accepts the terms and conditions of the Etching House Payment Plan and commences the term caped to a maximum period of up to 12 months to pay the balance owing. The buyer should nominate a preferred or expected term example, ie: 3 months 6 months 9 months 12 months etc again caped to a maximum 12 months to pay the balance. During the term a buyer should make some periodic payments however small. The Buyer should keep a detailed record of payments made, and email Etching House whenever making payments. Note: Etching House does not email regular or periodic statements of balances owing, progressive balance owing may be available upon request.
Items will be shipped when the full amount outstanding is paid.
Default of the payment plan:  Means the buyer not completing the payment plan with in the agreed term or up held conditions of the plan. In the event of default taking place the deposit paid will be non-refundable and becomes a restocking, liquidation, and finance fee for stock on hand items. Where the buyer has made payments in excess of the deposit paid Etching House will refund such amounts paid again for stock on hand items only. Note where items are a custom make, commissioned order, or especially made or bought in to stock on behalf or the buyer, Etching House a) reserves the option to on sell or liquidate the item first, b) any liquidation costs or losses incurred in excess of the retained deposit amount will be deducted from the buyers payments made above the deposit, however the total amount with held shall not exceed 50% of the total payment plan amount and apply s of where custom order items.

Damaged or Lost items during the payment plan term, Etching House will if possible replace the item, or may offer the buyer the choice of an acceptable alternative item to a similar value, or refund all payments received to date including the deposit.
Before commencing a Payment Plan -The Buyer should before commencing the payment plan consider carefully their personal financial position and therefore the suitability of entering into the Etching House Payment Plan. Etching House reserves the right to at its discretion accept or reject any Buyer wishing to commence a Payment Plan.

Correspondence, Etching House uses emails or phone calls, email communications entering a destination inbox may end up in the spam folder so it is recommended that spam folders be checked.

Written postal communication is to Etching House PO Box 50 N Campbelltown North NSW 2560 Australia.

Please note, SMS communications  should not be relied upon.

Refunds Returns Please choose items carefully, Etching House dose not operate a change of mind policy. Also see Warranty and Delivery Damage Goods clauses in these Terms and Conditions. Excluding the Etching House Payment Plan purchases, see separate terms and conditions, Any other Etching House refunds shall be limited to the purchase price or amount paid by the buyer. Any international import duty, taxes or local costs paid by the buyer in the destination country is the responsibility of the buyer to seek a refund, if applicable.

Second hand items, or Pre Loved (Owned) items are sold strictly in as is condition, such items have no warranty and are not returnable. It is the responsibility of the buyer to satisfy them selves as to the condition or suitability of items before purchasing any such items, this may be by the means of, Photos, physical inspection. Please note that whilst we endeavour to mention any imperfection the absence of this information in the web site or any communication does not automatically imply that any item is free from defect. 

Receiving items and unpacking, or handling of your artwork, It is highly recommended the buyer customer does not unpack or handle unframed artwork themselves once received, see https://etchinghouse.com.au/care-information/ art unframed is very fragile and can be damaged easily if mishandled, the unpacking and handling should be left to your professional archival framer who should at all times use white cotton gloves while handling the artwork, oil from skin can result in damage or create stains over time. Rolled prints especially or even canvas paintings should be unpacked very carefully and should be allowed to relax over a period of 24 to 48 hours before being flattened and handled. The artwork should not be flattened instantly or re rolled in the opposite direction, mishandling of any kind will cause cracking, creasing or irreparable damage, artwork is very fragile when unframed. Your professional framer should know of these archival protocols and practices. 
Quality Control, Note: Every item supplied by Etching House has been checked carefully, either at the point of creation by the artist or nominated or estate printer, framer, again at the point of signing by the artist, then checked and often photographed before being packed for shipping, only suitable packing materials and shipping methods are used.
Insurance, Insurance may be purchased if available or applicable, in the event of a claim being lodged due to loss or damage, Etching House has the right to A) to replace the item, B) provide a refund C) any Claims will be limited to that only that covered or accepted by the insurance cover purchased. In the event of the goods arriving damaged in any way during shipping Etching House must be notified within 24 hours. If its evident the packaging – goods are  damaged upon arrival its is recommended a) the customer does not accept the goods b) unless it is noted with the delivery service present that such goods are damaged, c) photos are taken and delivery documentation is noted goods arrived damaged.
Warranty New items – Warranty New items, will be limited to only that offered by the Artist, Printer, Carrier, Framer, manufacturer of materials. Used – pre owned items have no warranty. Etching House itself offers No warranty or guarantees against faulty workmanship, materials or third party services.
Privacy Policy: Etching House does not knowingly share or sell any buyers information with any other persons or organizations. Etching House takes all care but accepts no responsibility should any misuse of the buyers personal information occur. Etching House relies upon the standard safe guards offered through standard reputable internet security programs or operating systems. NOTE: exception being Etching House may forward only contact and delivery details to a shipper – carrier for shipping purposes, or a Framer for the purpose of arranging framing and delivery.
Consignment stock – Etching House carries no insurance for consignment stock, all care will be taken but Etching House is not responsible for loss or damage.
Handling Unpacking of Goods – See Art Care info in this web site, the link is in the menu at the top of any page or copy and paste http://etchinghouse.com.au/care-information/ Etching House or its agents check all items thoroughly prior to shipping.
Care of purchased items – Please see care and info section on this Etching House web site, copy and paste this link http://etchinghouse.com.au/care-information/ or go to the menu bar at the top of any page and click on care and info.
Questions, Feel free to ask any questions by contacting Etching House – go to our contact page

 http://etchinghouse.com.au/contact-us/ or phone 0413007054. SMS messages should not be relied upon.

Conditions and Terms General, by using the Etching House web site, you agree to be bound by these terms of use and also to the provisions of our Copyright Statement. We reserve the right at any time to change or add to this web site, including the terms of use. If any provision of these terms is found to be invalid or unenforceable by a court of law, such invalidity or unenforceability will not affect the remainder of the terms of use which will continue in full force and effect.
Copyright notice and Artists’ copyright protection This web site is the copyright property of Etching House and all works featured are also protected by copyright law. All images are protected by international copyright laws and are the property of the artist. You may download, display or print and reproduce this material in unaltered form only (retaining this notice) for your personal, non-commercial use. Apart from any use as permitted under the Copyright Act, 1968, you may not, in any form or by any means: (a) Adapt, reproduce, store, distribute, transmit, print, display, perform, publish or create derivative works from any part of this web site; or (b) Commercialize any information, products or services obtained from any part of this web site, without the written permission of Etching House or the respective artist.
Trade marks This web site contains trademarks of Etching House. No license, interest or right to or in any such trademarks of Etching House is granted to or conferred upon you. Any reproduction or use of any of the content on this site, without the express written consent of Etching House or unless expressly authorized by law, is prohibited. If you use any of Etching House’s trademarks to refer to our activities, products or services, you must include a statement attributing those trademarks to us. You must not use any of our trademarks: (a) In or as the whole or part of your own trademarks; (b) In connection with activities, products or services which are not ours; (c) In a manner which may be confusing, misleading or deceptive; or (d) In a manner that disparages us or our information, products or services.
Linked web sites This web site may contain links to other web sites. Those links are provided for convenience only and may not remain current or be maintained. Links to those web sites should not be construed as any endorsement, approval, recommendation or preference by us of the owners or operators of those web sites, or for any information, products or services referred to on those other web sites. Any party seeking to link to this site either directly or from within a frame set must first seek consent from Etching House.
Disclaimer – 19-09-07 Etching House to be read in conjunction with other items in this segment Etching House has undertaken all reasonable measures to ensure that the information on its web site is accurate and specifically disclaims any liability, loss or risk, personal or otherwise, which is incurred as a consequence, directly or indirectly of the use and application of any of the contents.
Prices, availability of items, general terms and conditions may vary without notice. Pages retrieved using this Search Engine might retrieve out of date material. Whilst we endeavor to update the information on the Etching House web site, we cannot guarantee that retrieved information will not be outdated and/or out of context.
Etching House accepts no responsibility for the accuracy or completeness of any material contained herein and recommends that users exercise their own skill and care with respect to its use. Links to other websites are inserted for convenience and do not constitute endorsement of material at those sites, or any associated organization, product or service. The material on this site may include views or recommendations of third parties, which do not necessarily reflect the views of Etching House, or indicate its commitment to a particular course of action. The listing of a person or organization in any part of this website in no way implies any form of endorsement by the Etching House of the products or services provided by that person or organization. Any information given or offered by staff should be seen as information only. Inquirers should not alter their circumstances or act upon expectations arising from such information.
Contact details If you have any further questions regarding the Etching House web site or the services offered by Etching House please contact Etching House direct on 0413 007 054.
These terms and conditions are governed by, and you agree to submit to, the laws applicable in the State of New South Wales, Australia.